For Homeowners

We understand how tough it can be dealing with a bad event involving your property.  This is a stressful time in your life.  Our aim is to guide you through the restoration process and restore order to your life.  We take pride in our work and hope to have a positive impact on you and your property and establish peace of mind in a timely manner.

There will be many people involved in your claim, such as your insurance broker or agent, your insurance company, your insurance adjuster, and Smartway!

There are three stages involved in the process:

Emergency Response:

Our crews are available 24 hours per day, 365 days per year.  Once information has been received on a claim, the crew prepares for the emergency by gathering the equipment, materials and personal protective clothing necessary to deal with the situation.  The homeowner is contacted and informed that our crew is on their way to the property.

Rebuild and Repair Response:

Our objective here will be to restore your property and contents to their pre-loss condition.  Certain jobs will require hiring outside contractors and ordering materials which may incur a significant wait time to arrive on site.  There are other factors that may make the restoration process longer than expected however we will take every measure possible to provide prompt project completion.  Our Smartway project managers will discuss a work schedule with you that meets your needs.