For Homeowners

We understand how tough it can be dealing with an extreme event involving your property. This is a stressful time in your life. Our aim is to guide you through the restoration process and restore order to your life. We take pride in our work and hope to have a positive impact on you and your property, and establish peace of mind in a timely manner.

There will be many people involved in your claim, such as your insurance broker or agent, your insurance company, your insurance adjuster, and Smartway!

There are three stages involved in the process:

The Emergency

In this situation, your insurance company, your agent, your adjuster, or you yourself has contacted us to mitigate your emergency. We will typically contact you within 30 minutes and start providing service within an hour. Our project manager will meet with you on site and have our crews secure your possessions and property to limit further damage.

The Estimate

At this stage, your insurance company will ask us to provide them with a comprehensive estimate to repair the damage caused by the emergency.

The Repair

The final stage follows approval of our estimate of repairs by your insurance company and the authorization to proceed to restore your property to its pre-loss condition. At the end of our project we will supply you with a Certificate of Completion guaranteeing our workmanship for a period of 12 months from the date you sign it. We don’t want you to sign this Certificate until you are completely satisfied with our work.

Emergency Response

Our crews are available 24 hours per day, 365 days per year. Once information has been received on a claim, the crew prepares for the emergency by gathering the equipment, materials and personal protective clothing necessary to deal with the situation. The homeowner is contacted and informed that our crew is on their way to the property.

Rebuild and Repair Response

Our objective here will be to restore your property and contents to their pre-loss condition. Certain projects will require hiring outside contractors and ordering materials which may incur a significant wait time to arrive on site. There are other factors that may make the restoration process longer than expected, however, we will take every measure possible to provide prompt project completion. Our Smartway project managers will discuss a work schedule with you that meets your needs.

What Our Clients Say

Karen Anne Finlay from 1279 St. Patrick Street – emailed to Smartway on Jun 29, 2023

Hi Lucas, I just want to reiterate my appreciation for your handling of my recent floor and drywall restoration. Your diligence, organizations skills, thoroughness, attention to detail, general professionalism, and obliging, cooperative spirit all made the process go as smoothly as I could have hoped. Thank you. I wish you a great summer, Anne

moon1073

Excellent company to deal with Eric the owner is and was great . Thanks again smartway

Paige Phillips

My experience with Smartway Restoration was fantastic. Sara was a delight to work with. She was efficient and professional. The timeliness to attend to the situation was fast and there communications to all parties involved was consistent and great. I would highly recommend using this company.

Denise Gaudreault

Smartway Renovation is the very best at every steps of the renovation process. My whole basement was flooded, Eric arrived the same day and co-ordinate everything. The staff was efficient, professional friendly and understanding of the stress we were going thru. No hesitation to recommend Smartway....

Rubyn & Nathan from #14-279 Wale Road – Christmas Card:

Thank you & Happy Holidays to the whole Smartway Team! Wishing you all the wonder and joy the season can bring! The work you all did in our home looks incredible and the kindness from every team member shone through ! Much appreciated!

Liz Saunders

Excellent work and very professional. The attention to detail was excellent. They arrived when they said they would, completed the job in the time allotted, were tidy, professional and did great work. So happy with the results. Would and will use again.

Heather Braun

I would like to express my deepest gratitude to Smartway Restoration for coming to my rescue after my condo was flooded back in November last year. From the moment Gerard Aust and his wonderful crew showed up they were the heroes that put me at ease and reassured me that all would be taken care of. It is hard to find words to really say what their care and support has meant to me. Gerard has always been patient, reassuring and responsive to all my questions and taken every burden from my shoulders. And the team has done an awesome job throughout this whole process. So thank you Smartway. Thank you Gerard and thank you to the team who truly restored my home. 💜 I am forever grateful, and I highly recommend Smartway Restoration! ⭐️⭐️⭐️⭐️⭐️

P.K., Homeowner

Thanks to all the Smartway crew for your help with our flood! xo

The A’s, Homeowners

Thank you for the awesome job you did for us. You have a wonderful approach to life! Thanks again.

M.M., Homeowner

Thank you all very much! Thank you for the awesome job you did for us. You have a wonderful approach to life! Thanks again.

A.C. & B.C., Homeowners

Thank you all very much for the great service and work done at our house.

Customer, Homeowner

Please note it was a pleasure dealing with your company during such a stressful time in our lives. Thanks Eric, and all the employees who came to complete the assigned duties here!