Water Damage Restoration

The process of restoring a property back to pre-loss condition after sustaining any level of water damage.
Services include the inspection of the affected area with water sensing equipment such as camera probes and thermal cameras (FLIR) in order to determine the source of the damage and possible extent of area affected. Smartway Restoration services would then be deployed to the residence in order to dry the structure, sanitize any affected or cross-contaminated areas and deodorize all affected areas and materials. After the labour is completed, water damage equipment including, but not limited to, air movers, air scrubbers, dehumidifiers, wood floor drying systems and sub floor drying equipment is left in the residence. After a two to three day period, a re-evaluation of the residence is taken to monitor the drying process and any equipment not further needed is removed as to keep the charges under control.

Category 1

is water from a clean or sanitary source. Previously known as clear water, this descriptor has since been removed to reduce confusion. This category can include water from broken clean water supply lines; clean water from toilet tank or bowl; faucets; and bottled water. Although the source may be from a clean source, Category 1 water can quickly degrade into category 2 or 3 depending upon such factors as time and contact with contaminants.

Category 2

is water with some level of contaminants that could cause discomfort or illness if ingested. Previously known as grey water, this descriptor has since been removed to avoid confusion. Sources for Category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; and dishwasher overflow. Category 2 water can quickly degrade into category 3 depending upon such factors as time and contact with contaminants.

Category 3

water is grossly unsanitary and could cause severe illness or death if ingested. Previously known as black water, this descriptor has since been removed to avoid confusion. Sources for Category 3 water include, but are not limited to, sewage; flooding from rivers or streams, wind-driven rain, water from beyond the toilet trap, water from the toilet bowl with feces and standing water that has begun to support microbial growth.

Principles in Drying

Structures require treatment due to effects of water damage. This may include, but is not limited to, sterilization, sanitization, deodorization, drying equipment. Other contents may simply be unsalvageable or the cost of having it salvaged would exceed its current value. In these cases, the contents would be discarded.

Monitoring

After the water has been extracted and any non-salvageable materials have been removed, the restoration company should return to the residence at regular time intervals, to monitor the equipment, temperature, humidity and moisture content of the affected walls, contents, or other affected materials. Should one area be dry and another affected area still wet, the firm will relocate or remove equipment accordingly.

Completion

Once the temperature, humidity and moisture content are deemed acceptable and safe according to industry standards, the water damage restoration equipment would be removed and the water damage restoration process would be complete.

What Our Clients Say

Karen Anne Finlay from 1279 St. Patrick Street – emailed to Smartway on Jun 29, 2023

Hi Lucas, I just want to reiterate my appreciation for your handling of my recent floor and drywall restoration. Your diligence, organizations skills, thoroughness, attention to detail, general professionalism, and obliging, cooperative spirit all made the process go as smoothly as I could have hoped. Thank you. I wish you a great summer, Anne

moon1073

Excellent company to deal with Eric the owner is and was great . Thanks again smartway

Paige Phillips

My experience with Smartway Restoration was fantastic. Sara was a delight to work with. She was efficient and professional. The timeliness to attend to the situation was fast and there communications to all parties involved was consistent and great. I would highly recommend using this company.

Denise Gaudreault

Smartway Renovation is the very best at every steps of the renovation process. My whole basement was flooded, Eric arrived the same day and co-ordinate everything. The staff was efficient, professional friendly and understanding of the stress we were going thru. No hesitation to recommend Smartway....

Rubyn & Nathan from #14-279 Wale Road – Christmas Card:

Thank you & Happy Holidays to the whole Smartway Team! Wishing you all the wonder and joy the season can bring! The work you all did in our home looks incredible and the kindness from every team member shone through ! Much appreciated!

Liz Saunders

Excellent work and very professional. The attention to detail was excellent. They arrived when they said they would, completed the job in the time allotted, were tidy, professional and did great work. So happy with the results. Would and will use again.

Heather Braun

I would like to express my deepest gratitude to Smartway Restoration for coming to my rescue after my condo was flooded back in November last year. From the moment Gerard Aust and his wonderful crew showed up they were the heroes that put me at ease and reassured me that all would be taken care of. It is hard to find words to really say what their care and support has meant to me. Gerard has always been patient, reassuring and responsive to all my questions and taken every burden from my shoulders. And the team has done an awesome job throughout this whole process. So thank you Smartway. Thank you Gerard and thank you to the team who truly restored my home. 💜 I am forever grateful, and I highly recommend Smartway Restoration! ⭐️⭐️⭐️⭐️⭐️

P.K., Homeowner

Thanks to all the Smartway crew for your help with our flood! xo

The A’s, Homeowners

Thank you for the awesome job you did for us. You have a wonderful approach to life! Thanks again.

M.M., Homeowner

Thank you all very much! Thank you for the awesome job you did for us. You have a wonderful approach to life! Thanks again.

A.C. & B.C., Homeowners

Thank you all very much for the great service and work done at our house.

Customer, Homeowner

Please note it was a pleasure dealing with your company during such a stressful time in our lives. Thanks Eric, and all the employees who came to complete the assigned duties here!