Water Damage Restoration

The process of restoring a property back to pre-loss condition after sustaining any level of water damage.

Services include the inspection of the affected area with water sensing equipment such as camera probes and thermal cameras (FLIR) in order to determine the source of the damage and possible extent of area affected. Smartway Restoration services would then be deployed to the residence in order to dry the structure, sanitize any affected or cross-contaminated areas and deodorize all affected areas and materials. After the labour is completed, water damage equipment including, but not limited to, air movers, air scrubbers, dehumidifiers, wood floor drying systems and sub floor drying equipment is left in the residence. After a two to three day period, a re-evaluation of the residence is taken to monitor the drying process and any equipment not further needed is removed as to keep the charges under control.

Category 1 – is water from a clean or sanitary source.  Previously known as clear water, this descriptor has since been removed to reduce confusion.  This category can include water from broken clean water supply lines; clean water from toilet tank or bowl; faucets; and bottled water.  Although the source may be from a clean source, Category 1 water can quickly degrade into category 2 or 3 depending upon such factors as time and contact with contaminants.

Category 2 – is water with some level of contaminants that could cause discomfort or illness if ingested.  Previously known as grey water, this descriptor has since been removed to avoid confusion.  Sources for Category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; and dishwasher overflow.  Category 2 water can quickly degrade into category 3 depending upon such factors as time and contact with contaminants.
Category 3 – water is grossly unsanitary and could cause severe illness or death if ingested.  Previously known as black water, this descriptor has since been removed to avoid confusion.  Sources for Category 3 water include, but are not limited to, sewage; flooding from rivers or streams, wind-driven rain, water from beyond the toilet trap, water from the toilet bowl with feces and standing water that has begun to support microbial growth.

Principles in Drying

Contents require treatment due to effects of water damage.  This may include, but is not limited to, sterilization, sanitization, deodorization, drying and storing of said contents.  Other contents may simply be unsalvageable or the cost of having it salvaged would exceed its current value.  In these cases, the contents would be discarded.

Monitoring

After the water has been extracted and any non-salvageable materials have been removed, the restoration company should return to the residence at regular time intervals, to monitor the equipment, temperature, humidity and moisture content of the affected walls, contents, or other affected materials.  Should one area be dry and another affected area still wet, the firm will relocate or remove equipment accordingly.

Completion

Once the temperature, humidity and moisture content are deemed acceptable and safe according to industry standards, the water damage restoration equipment would be removed and the water damage restoration process would be complete.